Frequently Asked Questions
Everything you need to know about your next mobile device.
Are the phones sold on EasyPhones brand new or refurbished?
We offer both! Each product listing clearly indicates whether a device is 'Brand New' in a sealed box or 'Certified Pre-Owned'. All refurbished devices undergo a rigorous 50-point inspection process to ensure full functionality.
How long does shipping take and is it tracked?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email so you can monitor your delivery in real-time.
What is your return policy for mobile devices?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original condition and packaging for a full refund or exchange.
Do the phones come with a warranty?
Yes, all new devices include a 1-year manufacturer warranty. Our Certified Pre-Owned devices come with a standard 6-month EasyPhones warranty covering any hardware defects.
Will these phones work with my current network carrier?
The majority of our devices are sold 'Unlocked,' meaning they are compatible with most GSM and CDMA carriers worldwide. Please check the network bands listed in the product specifications to confirm compatibility.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Afterpay.